Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kristina@shopjodyg.com. 

If your return is accepted, we’ll send you a return shipping label. Return shipping will be deducted from your refund. Original shipping charges will not be refunded. 

Returns can also be made in store. Please note, in store purchases must be returned within 7 days and are eligible for store credit or exchange only. no refunds will be given on in store purchases.

You can always contact us for any return question at kristina@shopjodyg.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Sale items are FINAL SALE.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kristina@shopjodyg.com.

Fees

$10 flat rate return shipping charge.

5% restocking fee to cover the costs associated with processing a return and preparing the item for resale.